Traditionally, quality costs have particularly emphasized the cost of non-conformances. Important as this cost, we also need to estimate the cost of inefficient processes. This includes cost of redundant operations, sorting inspections, and other forms of non-value added activities. The American Society for Quality (ASQ) categorizes cost of poor quality into 4 segments. Internal Failure … Continue reading Cost of Poor Quality Metric for Individual Suppliers and Business decisions on risk based approach

The purpose of cost of quality (COQ) technique is to provide a tool to management for facilitating quality program and quality improvement activities. Quality cost reports can be used to point out the strengths and weaknesses of a quality system. Quality costs can define the activities of quality program and quality improvement efforts in a … Continue reading Monitoring Cost of Quality and Merging with Non Conformance Reports

I'm sure we all at some point wondered about the biggest quality issue our company has. If you are working in a multinational company with production operations in more than 2-3 countries, streamlining multiple sources of data and arriving to a meaningful conclusion to some of the deep rooted process issues is a challenging task. … Continue reading Supplier Performance monitoring with Business Analytics

The 8 Disciples (8D) of Problem Solving Process is one of the most effective problem solving processes that can be successfully applied in many different types of industries and organizations to identify and eliminate the underlying symptoms/root causes of a problem. Serious consequences occur when an elaborate problem solving procedure like 8D is not implemented … Continue reading An overview of 8D and why “Operator Error” or “Training” are not corrective actions for problem rootcause.